Managed Service Provider, Miami FL

Understanding Remote Monitoring and Management

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In today’s fast-paced business environment, technology downtime, security threats, and system failures can disrupt operations and cost businesses time and money. Managing IT infrastructure requires a proactive approach—waiting for problems to arise before addressing them is no longer a viable strategy. Remote Monitoring and Management (RMM) is the solution that keeps businesses running smoothly by providing real-time monitoring, automated maintenance, and remote support.

At ZTek Solutions, we specialize in providing RMM services that help businesses maintain optimal IT performance, enhance security, and prevent costly disruptions. Understanding how RMM works and why it’s essential for modern businesses can help organizations stay ahead of potential IT challenges.

What Is Remote Monitoring and Management?

Remote Monitoring and Management (RMM) is a cloud-based IT solution that allows businesses to oversee and maintain their IT systems remotely. It enables IT professionals to monitor system performance, detect vulnerabilities, apply updates, and resolve issues before they cause operational disruptions.

RMM works by installing software agents on business devices, servers, and network infrastructure. These agents continuously collect data and send reports to IT teams, allowing them to:

  • Detect and fix issues before they cause downtime
  • Apply security patches and system updates automatically
  • Optimize network performance and resource allocation
  • Provide remote IT support without the need for on-site visits

Instead of waiting for systems to fail, RMM ensures that businesses operate efficiently with proactive IT maintenance and security measures.

Why RMM Is Essential for Business Continuity

Technology failures, security breaches, and unplanned downtime can be costly for businesses. RMM eliminates the risks associated with reactive IT management by continuously monitoring for potential threats and system failures.

One of the biggest advantages of RMM is reducing downtime. IT failures and cyber threats can halt business operations, leading to lost productivity and revenue. RMM mitigates these risks by detecting and addressing issues in real time, preventing disruptions before they occur.

Cybersecurity is another critical concern. With increasing cyber threats, businesses must take a proactive approach to protect their networks, data, and sensitive information. RMM solutions identify security vulnerabilities, enforce cybersecurity protocols, and monitor for suspicious activities to keep businesses secure.

Cost efficiency is also a major benefit. Traditional IT support relies on a break-fix model, where businesses only seek help when problems occur. This leads to unexpected repair costs and operational delays. RMM, on the other hand, provides ongoing IT maintenance at a predictable cost, reducing the likelihood of expensive emergency fixes.

How RMM Enhances IT Efficiency

Businesses rely on stable and secure IT systems to operate efficiently. RMM helps improve productivity by:

  • Eliminating network slowdowns and optimizing system performance
  • Automating software updates to ensure compliance and security
  • Providing instant IT support to resolve issues remotely
  • Reducing IT burdens on internal teams so they can focus on strategic initiatives

For businesses with remote or hybrid workforces, RMM is even more critical. Employees working from various locations need secure, reliable access to company networks. RMM ensures that all remote devices remain protected, updated, and fully functional, reducing technical issues that could impact productivity.

Why Now Is the Time to Invest in RMM

With businesses becoming increasingly dependent on technology, waiting for IT issues to arise is no longer an option. RMM provides continuous system monitoring, automated problem resolution, and advanced cybersecurity protection to ensure businesses remain efficient and secure.

At ZTek Solutions, we offer tailored RMM services to meet the unique needs of businesses. Whether you’re looking to enhance security, improve network performance, or reduce IT downtime, our proactive IT solutions provide the support you need to stay ahead.

ZTek Solutions is a Managed Service Provider based out of Miami Lakes, FL has over 60 years of combined experience in designing, implementing, securing, and managing IT Infrastructure at all levels. Solutions include Managed IT, Cybersecurity, IT Consulting, Cloud Services, Structured Cabling, Video Surveillance, Telecommunications, and Compliance.

Managed Service Provider, Miami FL

Mastering Technology For Hybrid Workplaces

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The shift to hybrid work has revolutionized how businesses operate, blending remote flexibility with in-office collaboration. While this model offers increased productivity and work-life balance, it also presents unique challenges in IT infrastructure, cybersecurity, collaboration tools, and employee support. Businesses must implement the right technology solutions to ensure seamless communication, security, and efficiency across their workforce.

At ZTek Solutions, we specialize in custom IT strategies that empower businesses to thrive in hybrid work environments. Here’s how companies can master hybrid work technology and build a sustainable, high-performance workplace.

Establishing a Scalable and Secure IT Infrastructure

A strong IT foundation is essential to support employees working across multiple locations. Businesses must invest in:

  • Cloud-Based Platforms: Microsoft 365, Google Workspace, and cloud storage solutions enable real-time access to data and applications from any location.
  • Virtual Desktop Infrastructure (VDI): Provides a secure and consistent work environment on any device, reducing compatibility issues and improving security.
  • High-Speed Networking Solutions: Reliable internet connections, VPNs, and SD-WAN technology ensure stable and secure access to company resources.
  • IT Helpdesk & Support Services: A responsive IT support system minimizes downtime by offering remote troubleshooting and real-time assistance.

By modernizing IT infrastructure, businesses can create a seamless digital workspace that supports hybrid employees.

Strengthening Cybersecurity for a Distributed Workforce

With employees working remotely, businesses must adopt advanced cybersecurity strategies to prevent data breaches and cyber threats. Key measures include:

  • Zero Trust Security: Every user and device must be authenticated before accessing company resources.
  • Multi-Factor Authentication (MFA): Adds an extra layer of protection against unauthorized access.
  • Endpoint Security & Device Management: Protects company-issued and personal devices with real-time monitoring, antivirus software, and secure configurations.
  • VPN & Encrypted Remote Access: Ensures secure connections for employees working outside the office.
  • Security Awareness Training: Educates employees on identifying phishing attempts, malware, and social engineering tactics.

Implementing a comprehensive security framework ensures that sensitive data remains protected, regardless of where employees are working.

Leveraging Cloud Collaboration Tools for Efficiency

For hybrid teams to remain productive, they need cloud-powered collaboration and communication tools that integrate seamlessly into their workflows.

  • Video Conferencing (Zoom, Microsoft Teams, Google Meet): Enables real-time virtual meetings with high-quality audio and video.
  • Instant Messaging & Team Communication (Slack, Microsoft Teams): Reduces reliance on email while fostering quick decision-making.
  • Project Management Software (Asana, Trello, Monday.com, Jira): Helps teams track tasks, deadlines, and project milestones.
  • Cloud-Based File Sharing (SharePoint, Google Drive, Dropbox): Allows secure document storage, editing, and collaboration across teams.

Investing in integrated collaboration tools ensures that hybrid teams remain connected and aligned, no matter where they work.

Standardizing IT Equipment & Support for Hybrid Employees

To prevent technical issues and security vulnerabilities, businesses must standardize hardware, software, and support systems for all employees.

  • Company-Issued Laptops & Mobile Devices: Ensures that all employees have the necessary tools configured for security and performance.
  • Remote IT Monitoring & Support: Allows IT teams to troubleshoot issues, deploy updates, and secure devices regardless of location.
  • Secure Internet Access Solutions: Offering stipends for home internet or mobile hotspots ensures uninterrupted remote connectivity.
  • Automated Software Updates & Security Patching: Keeps systems protected against vulnerabilities and cyber threats.

By providing a consistent technology experience, businesses can boost employee efficiency while minimizing IT disruptions.

Optimizing Office Spaces for Hybrid Work

Even with remote flexibility, physical offices must adapt to support hybrid employees when they come on-site.

  • Hot Desking & Workspace Reservations: Allows employees to reserve desks and meeting rooms as needed.
  • Smart Meeting Rooms: Equipped with AI-powered cameras, digital whiteboards, and wireless presentation tools for seamless hybrid collaboration.
  • IoT & Smart Office Automation: Uses automated lighting, temperature control, and security systems to create a tech-enabled, efficient workspace.

A well-optimized office space enhances in-person collaboration while supporting the flexibility of hybrid work.

Defining Clear Hybrid Work Policies & Compliance Guidelines

A successful hybrid workplace requires structured policies that define security, communication, and performance expectations. These should cover:

  • Data Protection & Compliance Measures: Businesses must adhere to industry regulations such as GDPR, HIPAA, or SOC 2 to protect sensitive data.
  • Remote Work Security Guidelines: Employees should follow password policies, VPN requirements, and secure device usage.
  • Collaboration Expectations: Define core working hours, response times, and when to use video meetings versus email or chat.
  • Productivity Metrics & Performance Tracking: Use KPIs and performance analytics to monitor remote work effectiveness.

Well-defined hybrid work policies ensure consistency, security, and accountability across all teams.

Future-Proofing Hybrid Work with Emerging Technology

Hybrid work is continuously evolving, and businesses should stay ahead by investing in emerging workplace technology such as:

  • AI-Powered Automation: Streamlines administrative tasks and enhances customer interactions.
  • Augmented & Virtual Reality (AR/VR): Creates immersive remote training and virtual collaboration experiences.
  • 5G Connectivity: Supports faster and more reliable remote work solutions.

By integrating cutting-edge technology, organizations can future-proof their hybrid work environments and maintain a competitive edge.

Master Hybrid Work with ZTek Solutions

Hybrid work is here to stay, and businesses need a technology-driven approach to ensure security, productivity, and efficiency. At ZTek Solutions, we provide custom IT solutions designed to help organizations optimize hybrid work environments.

ZTek Solutions is a Managed Service Provider based out of Miami Lakes, FL has over 60 years of combined experience in designing, implementing, securing, and managing IT Infrastructure at all levels. Solutions include Managed IT, Cybersecurity, IT Consulting, Cloud Services, Structured Cabling, Video Surveillance, Telecommunications, and Compliance.

Miami FL, Managed Service Provider

Cloud and Colocation Solutions Explained

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In the rapidly evolving world of technology, businesses are increasingly seeking efficient and scalable solutions to meet their data management and storage needs. Two prominent options have emerged as powerful contenders: cloud solutions and colocation services. At ZTek Solutions, we understand that choosing the right infrastructure can be daunting, and we’re here to break down these options to help you make informed decisions. Here’s a closer look at cloud and colocation solutions and how they can benefit your business.

Understanding Cloud Solutions

Cloud computing refers to the delivery of computing services—such as storage, processing power, and applications—over the internet, allowing businesses to access resources on-demand without the need for on-premises infrastructure. This model provides several key advantages:

  1. Scalability: Cloud services are highly scalable, enabling businesses to adjust their resources based on current needs. Whether you require additional storage for a seasonal surge in data or need to scale down during quieter periods, cloud solutions can easily accommodate these changes.
  2. Cost-Effectiveness: With cloud computing, businesses can reduce capital expenses associated with hardware and infrastructure. Instead of investing in physical servers, companies pay for cloud services on a subscription basis, allowing for more predictable budgeting.
  3. Accessibility: Cloud solutions provide remote access to data and applications from any location with an internet connection. This flexibility supports remote work and collaboration, empowering teams to operate efficiently regardless of their physical location.
  4. Automatic Updates: Cloud service providers manage updates and maintenance, ensuring that businesses benefit from the latest technologies without the hassle of manual upgrades. This allows your team to focus on core business operations rather than IT maintenance.

Exploring Colocation Solutions

Colocation, on the other hand, involves housing your own servers and equipment in a third-party data center. This option provides businesses with a physical space for their IT infrastructure while benefiting from the security and reliability of a professional facility. Key benefits of colocation include:

  1. Enhanced Security: Colocation facilities offer advanced security measures, including physical access controls, surveillance, and environmental monitoring. This ensures that your critical infrastructure is protected from both physical threats and potential data breaches.
  2. High Availability: Data centers designed for colocation are equipped with redundant power supplies, cooling systems, and network connections, minimizing the risk of downtime. This high availability is crucial for businesses that require continuous access to their data and applications.
  3. Control Over Infrastructure: With colocation, businesses maintain control over their hardware and software configurations. This level of control is advantageous for organizations with specific compliance requirements or unique infrastructure needs that may not be met by cloud solutions.
  4. Improved Performance: Colocation facilities typically provide lower latency and faster connectivity compared to on-premises solutions. By colocating your servers in a strategically located data center, you can enhance the performance of your applications and services.

Cloud vs. Colocation: Which is Right for Your Business?

Deciding between cloud solutions and colocation depends on your business needs, budget, and growth plans. Here are some considerations to help you make the right choice:

  • Workload Type: If your business relies on variable workloads, such as seasonal spikes in traffic or projects with fluctuating resource needs, cloud solutions may be more suitable. Conversely, if you have stable, predictable workloads and require full control over your infrastructure, colocation may be the better option.
  • Budget Constraints: Consider your budget for IT infrastructure. While cloud solutions typically offer lower upfront costs, colocation can provide long-term cost savings for businesses with consistent resource requirements.
  • Compliance Needs: Organizations in highly regulated industries may prefer colocation, as it allows for greater control over data security and compliance measures. However, many cloud providers also offer compliance features, so it’s essential to evaluate your specific requirements.
  • Long-Term Strategy: Think about your business’s growth trajectory. If you anticipate rapid expansion or the need for more scalable solutions, cloud services might offer the flexibility you require. On the other hand, if you’re looking to maintain a stable environment for your existing applications, colocation could be the right fit.

Conclusion

Both cloud and colocation solutions offer unique benefits that can enhance your business operations, but the right choice depends on your specific needs and goals. At ZTek Solutions, we are dedicated to helping businesses navigate their options and implement the best infrastructure strategy for their unique circumstances.

Whether you’re interested in the scalability of cloud computing or the control of colocation, our team is here to provide expert guidance and support. Contact us today to learn more about how we can help you leverage cloud and colocation solutions to achieve your business objectives.

ZTek Solutions is a Managed Service Provider based out of Miami Lakes, FL has over 60 years of combined experience in designing, implementing, securing, and managing IT Infrastructure at all levels. Solutions include Managed IT, Cybersecurity, IT Consulting, Cloud Services, Structured Cabling, Video Surveillance, Telecommunications, and Compliance.

Miami FL, Managed Service Provider

Cloud Computing 101

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Cloud computing has revolutionized the way businesses manage their IT resources, offering flexible, scalable, and cost-efficient solutions. Here’s a comprehensive guide to the fundamentals of cloud computing:

What is Cloud Computing?

Cloud computing refers to the delivery of computing services—such as servers, storage, databases, networking, software, and analytics—over the internet (the cloud). It allows businesses to avoid the upfront cost and complexity of owning and maintaining their own IT infrastructure.

Types of Cloud Services

  1. Infrastructure as a Service (IaaS): Provides virtualized computing resources over the internet. Popular IaaS providers include Amazon Web Services (AWS) and Microsoft Azure.
  2. Platform as a Service (PaaS): Offers a platform allowing customers to develop, run, and manage applications without dealing with the underlying infrastructure. Examples include Google App Engine and Microsoft Azure PaaS.
  3. Software as a Service (SaaS): Delivers software applications over the internet on a subscription basis. Common SaaS providers include Salesforce, Microsoft Office 365, and Google Workspace.

Deployment Models

  1. Public Cloud: Services are delivered over the public internet and shared among multiple organizations. This model is cost-effective and offers high scalability.
  2. Private Cloud: Services are maintained on a private network for a single organization, providing enhanced security and control.
  3. Hybrid Cloud: Combines public and private clouds, allowing data and applications to be shared between them. This model offers greater flexibility and optimization of existing infrastructure.

Benefits of Cloud Computing

  1. Cost Efficiency: Reduces the need for significant upfront capital investment in hardware and software, with pay-as-you-go pricing models that align costs with usage.
  2. Scalability: Easily scale resources up or down to meet changing demands without the need for physical infrastructure changes.
  3. Accessibility: Access applications and data from anywhere with an internet connection, supporting remote work and collaboration.
  4. Disaster Recovery: Cloud providers offer robust backup and disaster recovery solutions, ensuring business continuity in case of data loss or disruptions.

Key Considerations

  1. Security: Implement strong security measures to protect sensitive data. Choose cloud providers that comply with industry standards and regulations.
  2. Compliance: Ensure that cloud solutions meet the regulatory and compliance requirements relevant to your industry.
  3. Performance: Evaluate the performance and reliability of cloud services to ensure they meet your business needs.
  4. Vendor Reliability: Partner with reputable cloud service providers with a proven track record and reliable support.

Cloud computing is a transformative technology that provides a wide range of benefits for businesses. Understanding the basics can help you leverage its power to enhance efficiency, flexibility, and innovation.

ZTek Solutions is a Managed Service Provider based out of Miami Lakes, FL has over 60 years of combined experience in designing, implementing, securing, and managing IT Infrastructure at all levels. Solutions include Managed IT, Cybersecurity, IT Consulting, Cloud Services, Structured Cabling, Video Surveillance, Telecommunications, and Compliance.

Miami FL, Managed Service Provider

What Is A Virtual Desktop Infrastructure?

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In an era where flexibility, security, and efficiency are paramount for business success, Virtual Desktop Infrastructure (VDI) stands out as a transformative solution. At ZTek Solutions, we are committed to delivering cutting-edge IT solutions that empower organizations to thrive in the digital age. This blog will delve into what VDI is, how it functions, its numerous benefits, and why it might be the ideal choice for your organization.

Understanding Virtual Desktop Infrastructure (VDI)

What Is VDI?

Virtual Desktop Infrastructure (VDI) is a technology that enables desktop environments to be hosted on a centralized server. This setup allows users to access their desktops remotely from any device with an internet connection. Essentially, VDI creates a virtualized desktop experience, mirroring the traditional physical desktop environment but offering enhanced flexibility and security.

How Does VDI Work?

VDI operates by running virtual machines (VMs) on a centralized server within a data center. Each VM hosts a complete desktop environment that users can access remotely. Here’s a simplified overview of how VDI functions:

Centralized Management: IT administrators set up and manage desktop images on the central server.

User Access: Users connect to their virtual desktops through client software installed on their devices (e.g., laptops, tablets, or smartphones) or via a web-based interface.

Data Processing: The server handles all data processing, ensuring better performance and security.

Remote Access: Users can access their virtual desktops from anywhere, at any time, provided they have an internet connection.

 

Benefits of VDI

Enhanced Security

VDI significantly improves security by centralizing data storage. With data stored on the server rather than individual devices, the risk of data breaches due to lost or stolen devices is minimized. Additionally, centralized management allows for the consistent enforcement of security policies.

Improved Flexibility and Mobility

VDI enables employees to access their work desktops from any location and device, promoting remote work and increasing flexibility. This mobility supports a modern, agile workforce, ultimately boosting productivity.

Simplified IT Management

VDI simplifies IT management by centralizing updates, patches, and software installations. IT teams can manage all virtual desktops from a single location, ensuring consistency and reducing the time and effort required for maintenance.

Cost Efficiency

VDI can lead to significant cost savings related to hardware and maintenance. Since processing is done on the server, users can utilize less powerful and more affordable endpoint devices. Additionally, the longer lifecycle of thin clients compared to traditional PCs can result in further cost reductions.

Scalability

VDI solutions are highly scalable, allowing organizations to easily adjust resources based on their needs. Whether you are onboarding new employees or dealing with seasonal workforce changes, VDI provides the flexibility to scale up or down without significant investments in new hardware.

 

Why Choose VDI for Your Organization?

Supporting Remote Work

As the global workforce increasingly shifts towards remote work, VDI has become essential for ensuring business continuity. It provides employees with secure and reliable access to their work environments from anywhere in the world.

Enhancing Security Posture

With cyber threats growing more sophisticated, protecting sensitive data is crucial. VDI’s centralized security model helps safeguard your organization’s data against breaches and unauthorized access.

Streamlining IT Operations

Managing numerous individual desktops can be a daunting task for IT departments. VDI alleviates this burden by enabling centralized management, leading to more efficient and effective IT operations.

Driving Cost Savings

VDI offers cost efficiency through reduced hardware expenses and streamlined management, freeing up resources for other critical business areas. Organizations can leverage existing hardware longer and lower their capital expenditures on new devices.

 

Why ZTek Solutions for VDI?

At ZTek Solutions, we understand that each organization has unique needs and challenges. Our tailored VDI solutions are designed to provide your business with the flexibility, security, and efficiency required in today’s dynamic environment. Here’s why partnering with ZTek Solutions is a smart choice for implementing VDI:

Expertise and Experience

Our team of IT professionals has extensive experience in deploying and managing VDI solutions across various industries. We bring deep technical knowledge and practical insights to ensure a seamless VDI implementation.

Customized Solutions

We work closely with our clients to understand their specific requirements and design customized VDI solutions that align with their business goals. Whether you need to support remote work, enhance security, or streamline IT management, we’ve got you covered.

Robust Security Measures

Security is at the forefront of our VDI solutions. We incorporate advanced security measures, including encryption, multi-factor authentication, and continuous monitoring, to protect your data and ensure compliance with industry standards.

Comprehensive Support

Our commitment to our clients extends beyond implementation. We offer ongoing support and maintenance to ensure your VDI environment runs smoothly and efficiently. Our support team is always ready to assist you with any issues or questions that may arise.

Future-Proof Technology

We stay ahead of technological trends to provide our clients with future-proof solutions. Our VDI offerings are scalable and adaptable, ensuring that your organization can easily accommodate growth and change.

Virtual Desktop Infrastructure (VDI) is a powerful solution that offers numerous benefits, including enhanced security, improved flexibility, simplified IT management, cost efficiency, and scalability. At ZTek Solutions, we are dedicated to helping businesses harness the power of VDI to drive productivity and innovation.

ZTek Solutions is a Managed Service Provider based out of Miami Lakes, FL has over 60 years of combined experience in designing, implementing, securing, and managing IT Infrastructure at all levels. Solutions include Managed IT, Cybersecurity, IT Consulting, Cloud Services, Structured Cabling, Video Surveillance, Telecommunications, and Compliance.

Managed Service Provider, Miami FL

10 Important Features of Cloud Solutions

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In the fast-paced world of technology, businesses are increasingly turning to cloud solutions to streamline operations, enhance collaboration, and drive innovation. In this blog post, we’ll explore the 10 important features of cloud solutions that make them indispensable for modern enterprises.

Scalability: One of the key advantages of cloud solutions is scalability. Cloud services allow businesses to scale their computing resources up or down based on demand. Whether your business experiences a sudden surge in workload or needs to scale down during slower periods, cloud scalability ensures optimal performance without unnecessary costs.

Cost Efficiency: Cloud solutions empower businesses to optimize costs by eliminating the need for significant upfront investments in hardware and infrastructure. With a pay-as-you-go model, organizations only pay for the resources they consume, making cloud solutions a cost-effective choice.

Security Measures: Cloud services come with robust security features such as data encryption, access controls, and regular security updates. Cloud solutions provide a secure environment to protect sensitive business data from potential threats.

Flexibility and Accessibility: Cloud solutions offer unparalleled flexibility, allowing employees to access data and applications from anywhere with an internet connection. ZTek Solutions. ensures that businesses have the flexibility they need to support remote work and foster collaboration among team members.

Automatic Updates: With cloud solutions, businesses no longer need to worry about manually updating software and applications. ZTek Solutions takes care of automatic updates, ensuring that your systems are always running on the latest and most secure versions.

Data Backup and Recovery: Cloud services include robust data backup and recovery features. In the event of data loss or system failures, businesses can quickly recover their data, minimizing downtime and ensuring continuity of operations.

Collaboration Tools: Cloud solutions facilitate seamless collaboration among team members. Collaboration tools enable real-time document editing, file sharing, and communication, enhancing teamwork regardless of geographical locations.

Customization Options: Cloud services can be customized to meet the specific needs and requirements of each organization. This flexibility allows businesses to tailor their cloud infrastructure to align with their strategic goals.

Monitoring and Analytics: Monitoring the performance of cloud resources is crucial for optimizing efficiency. ZTek’s cloud solutions come equipped with monitoring and analytics tools, providing businesses with insights into resource utilization, performance metrics, and overall system health.

Environmental Sustainability: Cloud solutions contribute to sustainability efforts by reducing the need for on-premises infrastructure, minimizing energy consumption, and lowering the overall carbon footprint of businesses.

As businesses navigate the digital landscape, cloud solutions have become indispensable for fostering innovation, enhancing efficiency, and ensuring scalability. ZTek Solutions stands at the forefront of this technological evolution, offering a suite of cloud services that empower businesses to thrive in the modern era. Embrace the future of technology with ZTek’s cloud solutions and unlock the full potential of your enterprise.

ZTek Solutions is a Managed Service Provider based out of Miami Lakes, FL has over 60 years of combined experience in designing, implementing, securing, and managing IT Infrastructure at all levels. Solutions include Managed IT, Cybersecurity, IT Consulting, Cloud Services, Structured Cabling, Video Surveillance, Telecommunications, and Compliance.